Privacy Policy
Last Updated: April 8, 2023
1. Introduction
Docuva.AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered healthcare documentation services.
We understand the sensitive nature of healthcare information and are committed to maintaining the confidentiality, integrity, and security of any personal information and protected health information (PHI) that we process. Our practices are designed to comply with applicable data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Name, email address, phone number, and other contact details
- Professional information such as job title, specialty, and healthcare organization
- Account credentials
- Billing information
2.2 Protected Health Information (PHI)
When you use our services, we may process PHI as defined by HIPAA. This may include patient information captured during the documentation process. We process this information only as a Business Associate under HIPAA and in accordance with our Business Associate Agreements with covered entities.
2.3 Usage Data
We collect information about how you interact with our website and services, including:
- IP address and device information
- Browser type and version
- Pages visited and features used
- Time and date of visits
- Referring website or application
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and improving our services
- Processing and completing transactions
- Communicating with you about our services
- Responding to your inquiries and support requests
- Sending administrative information and service updates
- Personalizing your experience
- Analyzing usage patterns to improve our website and services
- Protecting against fraudulent or unauthorized activity
- Complying with legal obligations
4. AI and Machine Learning
Our services utilize artificial intelligence and machine learning technologies to process and generate healthcare documentation. We may use de-identified and aggregated data to train and improve our AI models. Any use of data for AI training purposes is done in compliance with applicable laws and regulations, including HIPAA.
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With your consent or at your direction
- With our service providers who help us operate our business and deliver services
- As required by law or to comply with legal process
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
We do not sell your personal information or PHI to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect the information we collect and maintain. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your information
- Restricting or objecting to our processing of your information
- Receiving a copy of your information in a structured, machine-readable format
- Withdrawing consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Docuva.AI
Email: privacy@docuva.ai
Address: 123 AI Boulevard, Mumbai, India 400001